FAQ + Policies
How do I get started?
What's the cancellation & tardiness policy?
Sessions must be canceled online with a minimum of 9 hours prior to the start of class. Cancellations made after this point may be subject to a full charge for the session.
If you have signed up on the waitlist for a particular class, the system will automatically add you to the roster once a space opens and an email notification will be sent (please check your spam folders). Please note, waitlisted clients have up to 9 hours prior to class start time to make any online cancellations without penalty.
All spaces will be held for clients up to 10 minutes after the start time of class. After this period has lapsed, unoccupied spaces may be released and filled by any standby clients.
What programs or classes does Reformation Fitness offer?
We offer a wide range of fitness programs and classes that truly complement one another so that our clients are constantly working their bodies differently and more dynamically.
For example: our Pilates Group Reformer sessions focus on developing core strength, body awareness, and engaging muscular kinetic chains; our Metabolic Conditioning (MetCon/HIIT) program promotes overall strength, endurance, and power with dynamic exercise movements; and last, but not least, our signature Tread & Shred classes are all about amplifying cardio output and total body conditioning. Check out a complete list of our current class offerings.
Is Reformation Fitness open to all fitness levels?
Absolutely! This is our reason for being. We pride ourselves on our small training format so that you get hands-on, personal attention from our professional instructors, while still enjoying the energy that comes from being in a group class. Whether you haven’t attended a fitness class since the pandemic, you’re a dedicated weekend warrior, or you’ve been training for an ironman triathlon, we’ve got you covered.
Our instructors will meet you where you are — providing ample modifications, progressions, and form corrections throughout each class. Explore our trial offers to see why Reformation Fitness has been named DC’s #1 small group fitness studio “The Washington Post Readers’ Best of DC.”
What's the expiration policy?
- Single sessions are active for thirty (30) day from date of purchase
- 5 session packages are active for two (2) months from date of purchase
- 10 session packages are active for four (4) months from date of purchase
- 20 session packages are active for six (6) months from date of purchase.
Expired sessions may be reinstated upon a one-time request for up to an additional two months. Please note that there may be a 10% reactivation fee applied to the open value of classes reinstated. All passes are active from the date of purchase (or auto-renewal) until the set time expires.
How do I cancel or change my pass?
To cancel or change your membership pass, email [email protected] at least one week prior to the automatic renewal date.
Please note that while all passes have a 3-month contract minimum, they will automatically renew monthly until we receive a written notice from the client.
At any point, clients may elect to change their pass type.
Can I get a refund?
Refunds may be requested on any unused, active sessions provided no outstanding balance is due and the request is made within 30 days of the purchase date (except trial offers or sessions purchased from a third party). A 20% transaction fee may be applied on the refunded amount.
Unfortunately, packages or passes past 30 days from date of purchase cannot be refunded. Clients moving out of the area and/or on extended medical leave may elect to transfer any unused sessions to a friend or family member.